Speaker

Wang Ling Ping An Bank Headquarters Design Lead
Carol Chao, Senior Experience Design Expert and Product Innovation Consultant. She holds a bachelor's degree from Hunan University and a master's degree from the University of Greenwich, UK.

With over 15 years of experience in internet and smart product design, she has worked at leading companies including OPPO, Tencent, and Ping An, where she led the experience strategy and design implementation for products with hundreds of millions of users. She has accumulated deep cross‑industry expertise in consumer electronics, mobile internet, and fintech.

She is a bestselling author of The Birth of an App book series (adopted as mobile design textbooks by multiple universities) and Three Ways to Unlock a Design Career, influencing the growth paths of tens of thousands of designers. Additionally, she teaches the popular course Quantitative Experience Case Studies on Geek Time, systematically delivering measurable and actionable experience design methodologies.

Carol excels at integrating business goals with human‑centered design, driving scenario‑based intelligence and organizational collaboration innovation in the AI era. With an international perspective, hands‑on experience, and theoretical depth, she is a rare, versatile expert bridging product strategy, user experience, and technology implementation.

Design Philosophy: Design is not mystique — it is measurable, optimizable, and profitable.

The AI-Powered Evolution of a Banking Experience Design Team in Practice

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Session C1

Meeting room Undetermined

Time 10/31 14:30-17:30

Type Workshop

Language Mandarin

Direction Product Innovation

keynote content

Content Introduction

As the FinTech industry moves fully into the 4.0 era, banking experience design is facing the dual challenge of "strong compliance" and "ultimate experience." Traditional design models struggle to balance the bottom line of security with the efficiency of innovation.

As the leader of a banking experience design team, I will share how we have deeply integrated AI into the design process through a "learning‑by‑doing" strategy within the rigorous environment of finance. This session will reveal how we have broken the stereotypical image of traditional financial design, used AI to restructure workflows, and — while ensuring financial‑grade security and compliance — achieved cost reduction, efficiency gains, and a striking leap in delivery quality, transforming cold financial data into warm, textured, and "cool" experiences.

Main Content:

1. Paradigm Restructuring: Building an AI Workflow Where Compliance and Creativity Coexist
1.1 Establishing the fundamental discipline of "run everything through AI as a first step"
1.2 Mandatory AI penetration strategies that strictly adhere to financial consumer protection and risk control red lines
1.3 An intelligent collaboration model covering requirements deconstruction, compliant copywriting generation, interface synthesis, and multi‑device adaptation
1.4 Outcome: An exponential leap in financial design productivity

2. Cost Reduction and Efficiency Gain: From "Labor Stacking" to "Compute‑Powered Enablement" in Financial Practice
2.1 Automated processing of high‑frequency modular banking requirements: marketing campaign pages, standardized reports, multi‑language adaptation
2.2 Real business review: shortened delivery cycles and reduced marginal operating costs
2.3 Role liberation for designers: from execution‑focused to focusing on complex financial pain points and user trust building

3. Quality Upgrade: Breaking Financial "Stereotypes" and Reshaping Sensory Experience with AI
3.1 AI expanding the boundaries of human imagination: rapid generation of visually impactful and futuristic solutions
3.2 Enhancing the "coolness" and refinement of deliverables while preserving brand tone
3.3 Case demonstrations: transforming mundane financial services into warm, textured experiences

4. Cognitive Upgrade: Building a "Human‑AI Symbiotic" Financial Design Force Through Learning by Doing
4.1 No armchair theorizing: taming AI through real business challenges
4.2 Transforming AI into a "super co‑pilot" for designers
4.3 Management principles and talent development strategies during team transformation
4.4 Helping designers cultivate an AI mindset, take command of tools, and rebuild their core competitiveness

Participants will take away a production‑ready financial‑grade AI design workflow, real‑world review data (including efficiency comparisons), a human‑AI collaboration competency model for teams, and hands‑on validation of key steps through group exercises — enabling immediate application after the session.

Structure and Agenda

1、Icebreaking & speaker introduction
2、Paradigm restructuring: presentation of an AI workflow balancing compliance and creativity
3、Cost reduction and efficiency gain: from labor stacking to compute‑powered enablement
4、Quality upgrade & cognitive upgrade: building a human‑AI symbiotic team
5、Group interaction and hands‑on exercises: compliant copywriting generation, interface synthesis, automated workflow design, data‑driven storytelling design
6、Outcome presentation & feedback
7、Summary, review, and outlook

Target Audience

1、Experience designers, product managers, and operations professionals in highly regulated industries (banking, insurance, securities, healthcare, government, legal, etc.)
2、Product managers, interaction/visual designers, and UX practitioners who want to learn proven AI implementation methods
3、Managers, project leads, and technology heads committed to the digital transformation of design teams

Participants Benefit

1、Master a practical, adaptable AI design workflow tailored to financial scenarios.
2、Gain real‑world case references on how banking design teams use AI to reduce costs, improve efficiency, and ensure compliance.
3、Stimulate deep thinking about the role transformation of banking designers and the reconstruction of competency models in the AI era.

Work Case